To protect consumers’ legal rights and provide a clear and transparent after-sales service experience, we hereby establish the following refund policy. This policy applies to all children’s clothing products purchased within the United States through our official brand channels, clearly defining the applicable conditions, procedures, and processing timelines for returns and exchanges.

I. Return and Exchange Conditions
If you find that the goods do not meet your expectations after receiving them, you can apply for a return or exchange within the specified period from the date of receipt. Generally, return and exchange requests must be submitted within 14–30 calendar days. Returned or exchanged items must be in brand new condition, unworn, unwashed, without obvious signs of use, and not affecting resale, and must retain all original tags, packaging, and accessories.

The following situations generally do not support returns or exchanges: orders exceeding the return/exchange period; goods that are visibly used or damaged; stains, deformation, or odors caused by improper personal use.

II. Return and Exchange Process
To apply for a return or exchange, please submit an application through our official customer service channels, providing the order number and relevant explanations. After verification, we will provide you with specific return instructions and a return address. Packages returned without prior confirmation may not be processed promptly.

After receiving and inspecting the returned goods, if they meet the exchange criteria, we will prioritize sending them out for exchange, provided inventory allows. If the desired item is out of stock, you can choose to exchange for another item or request a refund.

III. Refund Method and Processing Time Orders meeting the refund criteria will have their refund process initiated after the returned goods have been inspected and approved. Refunds will be returned via the original payment method, typically within 3-7 business days. The exact arrival time may vary depending on the payment platform or bank’s processing speed.

For returns or exchanges due to product quality issues, we will cover reasonable shipping costs according to policy after verification. For returns or exchanges due to personal reasons, the customer usually bears the shipping costs.

IV. Other Notes Please pack the goods properly before sending them back to avoid damage during transportation. Improper transportation that renders the goods unsellable may affect refund or exchange processing.

We reserve the right to interpret and adjust these refund terms within the scope permitted by law. Updates will take effect upon publication on the website.

We are committed to handling every after-sales request fairly and transparently. If you have any questions about these refund terms, please feel free to contact our customer support team.

Tel: 442-7327031 Our team will respond to your inquiry as soon as possible and ensure you receive satisfactory assistance. Thank you for choosing us; we look forward to providing you with excellent service!